Lodge sends out notifications to Landlords and Tenants to track arrears payments. This article will take you through which notifications are sent and when to expect them.

Arrears notifications

When a tenant is behind on payments, Lodge will alert both the Landlord and Tenant via email. Lodge will wait 5 working days before we send out arrears notifications to ensure that enough time has passed for payments to be processed. Another notification will be sent after 10 working days unless the rent has been successfully paid.

What do I do if rent has been in arrears for over 10 working days?

When your rent has been in arrears for over 10 working days Lodge will send a final email to the Landlord recommending they get in direct contact with the tenant to resolve the issue. 

I have paid rent but I'm still getting arrears notifications - how do I make these stop?

If you receive a notification within 48 hours of paying rent, it is because the rent is still pending for successful collection. The messages will cease once the rent has been successfully distributed. If you are receiving notifications after 48 hours please contact us to resolve the issue. 

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